What is a PBX?

A PBX (public branch exchange) is a specialized computer that is designed to route calls. This includes routing calls between office extensions, and routing incoming and outgoing calls. Any office with multiple extensions and users will need a good PBX system. If you have a legacy PBX system, then you already know how expensive they can be. The machinery for a legacy PBX can run upwards of $10,000 depending on your business size. And when you add in costs for repairs, installation, manual operation, and storage, you could easily add another $24,000 or much more to that bill.

Today, you can choose from a variety of IP PBXs to improve your business phone system. Many business VoIP providers include the cost of a basic hosted PBX in your bill for a basic business VoIP plan. Hosted PBXs are full PBX systems that are managed by your VoIP service provider at their data center. You can also get a virtual PBX which is a full PBX system hosted by cloud technology over the Internet. Both of these PBX solutions are extremely cheap and work just as well as legacy PBXs.

Or, if you feel more comfortable with an actual machine PBX, you can use an IP PBX (digital PBX) software or hardware system that supports VoIP calling. These systems, while sometimes more costly than hosted or virtual systems, are cheaper than legacy systems.