On a normal day, 73 percent of customers say they’ll switch to a competitor after just one bad service experience. During the holidays, that margin fo...
This time of year, life runs on text messages. Coordinating dinner plans, confirming deliveries, letting family know you’re “five minutes away” (for t...
Darling, let us be honest with ourselves. Traditional phone systems are relics of a drearier age: stiff and brittle existing tools that are prone to c...
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