The end of the year has a way of revealing what’s working and what’s barely hanging on. For many organizations, those weak links always seem to trace ...
Most companies enter December already juggling a lot. Deadlines tighten. Customers ask more questions. Staff availability changes every few hours. Com...
On a normal day, 73 percent of customers say they’ll switch to a competitor after just one bad service experience. During the holidays, that margin fo...
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