Our dedicated Client Services team, based in Richmond, Virginia, is available to our clients 24/7/365* - in case of an emergency after hours or on holidays please call the numbers listed below. When you contact Client Services, you will be connected to a live person who has expertise with our full portfolio of Cloud service offerings, as well as our VoIP phones and equipment. Delivering outstanding customer support is one of our core values. It is our mission to handle each customer's inquiry on the spot - unlike most telecom companies that make you submit a trouble ticket and wait for resolution.

If you are in need of assistance:

Reach out to 804.412.7283 or toll free at 855.247.8686 to speak to a client services team member
Or
Email: clientservices@simplicityvoip.net (for use during normal business hours)
 
**Normal business hours are M-F 8AM-5PM EST. If you have an emergency, we are available 24/7/365.
After hours calls will be responded to by a client services team member within 30 minutes.

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