About Simplicity VoIP

Get To Know Us

Based in Richmond, VA, Simplicity VoIP provides hosted PBX, VoIP, and business telephone solutions to small, medium, and enterprise-level businesses across the country. We deliver a comprehensive, unified communications experience. 

Simplicity VoIP’s key to success is its project management, on-site service, installation, and training, which is backed by world-class customer service. 

Our Class 5 VoIP platform is geo-redundant to ensure maximum network uptime. We also offer  phones and equipment, managed services, video conferencing, call center, wireless back-up, VFAX, and more.

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The Simplicity Process

Number 1

PLAN & DESIGN

You are assigned a client services project manager who kicks things off by bringing together your team for a welcome call. Prior to the call, a welcome packet is completed to begin the customization of your business phone system.

Number 2

ON-SITE PREPARATION

Our in-house technicians visit your location(s) and perform a comprehensive site survey to confirm infrastructure specs. In-depth project management and progress updates continue.

Number 3

INSTALLATION & FOLLOW-UP

After provisioning, phone set-up and number porting are done on-site on the day of install. Once your system is functioning, on-site user training is provided. Ongoing support via phone and an online knowledgebase is offered at no cost to you.

Onsite Delivery, Support and Training is the Simplicity VoIP Difference

VoIP companies have traditionally provided plug-and-play service as the primary method of delivering business phone solutions. Typically, no onsite support or training is offered and if it is, it's offered for a fee. Simplicity VoIP was founded because of this gap in the hosted VoIP and Cloud communications market. We recognize the need for a business communications solution that offers advanced functionality yet takes away the inherent challenges and complexity when deploying.

Our process is a collaborative one that is specifically geared towards making the transition to VoIP simple for you. Our experienced team of project managers, provisioning specialists, engineers and technicians design a customized system to fit your business needs. Onsite service is provided for a site survey, the installation and training.

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Awards & Recognition

2023 Remote Work Pioneer Award

2023 Remote Work Pioneer Award

2023 Internet Telephony Product of the Year Award

2023 Internet Telephony Product of the Year Award

2022 Cloud Computing Backup & Disaster Recovery Award

2022 Cloud Computing Backup & Disaster Recovery Award

2022 Unified Communications Excellence Award

2022 Unified Communications Excellence Award

2022 Video Conferencing Excellence Award

2022 Video Conferencing Excellence Award

2022 Communications Solutions Product of the Year Award

2022 Communications Solutions Product of the Year Award

2022 Pandemic Tech Innovation Award

2022 Pandemic Tech Innovation Award

2022 Teleworking Solutions Excellence Award

2022 Teleworking Solutions Excellence Award

2022 Cloud Computing Product of the Year Award

2022 Cloud Computing Product of the Year Award

2022 Internet Telephony Product of the Year Award

2022 Internet Telephony Product of the Year Award

2022 Remote Pioneer Work Award

2022 Remote Pioneer Work Award

2021 Internet Telephony Product of the Year Award

2021 Internet Telephony Product of the Year Award

2021 Remote Pioneer Work Award

2021 Remote Pioneer Work Award

2021 Internet Telephony Excellence Award

2021 Internet Telephony Excellence Award

2020 Cloud Computing Backup & Disaster Recovery Award

2020 Cloud Computing Backup & Disaster Recovery Award

2020 Unified Communications Excellence Award

2020 Unified Communications Excellence Award

2020 Video Conferencing Excellence Award

2020 Video Conferencing Excellence Award

2019 Unified Communications Excellence Award

2019 Unified Communications Excellence Award

2017 Communications Solutions Products of the Year Award

2017 Communications Solutions Products of the Year Award

2015 Audience Choice Award

2015 Audience Choice Award

2015 Ready Now Award

2015 Ready Now Award