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    Version Updates

    See how Simplicity VoIP is continuously improving our products.

    Version History

    Click a version below to jump to that section.

    v.43 Icon

    Version 43

    2023 Release

    v.42 Icon

    Version 42

    2022 Release

    v.41 Icon

    Version 41

    2020 Release

    Version 43 - 2023 Release

    Simplicity VoIP is committed to continuous improvement of our platform and to delivering a full Unified Communications solution offering.

    Simplicity VoIP is implementing a software upgrade (v43) of our platform. The two main areas of focus: User Experience and Efficiency & Manageability.

    User Experience

    Progressive Web App (PWA)

    Simplicity's Progressive Web App (PWA), conveniently located in the computer home screen dock, allows users to automatically receive calls and push notifications without logging into the Simplicity portal.

    Read PWA Flyer

    What is Simplicity’s new Progressive Web App (PWA)?
    Simplicity's Progressive Web App (PWA) is a web-based app that allows your SimplicityWeb softphone to be a persistent presence on your desktop with all of its functionality at your fingertips versus having to log into the Simplicity portal to access your web phone.
    Do I need to download anything to get Simplicity’s new PWA?
    Yes, you will log into your SimplicityWeb softphone through Simplicity’s portal and access your PWA download from its Settings menu.
    What will I see after I download Simplicity’s new PWA?
    You will have a Simplicity PWA icon on your desktop, which you can quickly click to open. Or you may choose to have the Simplicity PWA automatically open by selecting that option in settings.
    Once I download and open the PWA, how does it work?
    You will notice that once open, your PWA looks and functions just like your SimplicityWeb softphone. You will also notice a Simplicity PWA icon that appears in your tool tray/dock. Even when the PWA window is minimized, it will send push notifications alerting you to an incoming call. Clicking on the notification will automatically maximize the PWA window as well as answer the call.
    What are the basic requirements to use Simplicity’s PWA?
    Basic requirements to successfully deploy Simplicity’s PWA are Chrome 91 or Edge 91 or later, on Windows, Linux, or MacOS.
    Since I can receive IMs and texts through the PWA just like SimplicityWeb softphone, what will it look like if I have unread messages?
    Unread message counts appear in badges on the PWA icon.
    What happens if I’m offline while using the new PWA?
    PWA can tell when you are offline. In this state, it displays an offline page notifying you that a connection error occurred, recommending that you check your network status.
    What settings are available with the new PWA?
    Basic settings include allowing use of your camera and microphone as well as push notifications. Advanced settings allow the app to run upon signing into a device. It is not required but when used, it saves you time because you do not need to locate and log into the app daily.

    Voicemail Reminder

    Simplicity's Voicemail Reminder feature is a persistent notification that alerts users by email, phone, and SMS when there is a new voicemail message. It is a critical feature in time-sensitive or otherwise urgent situations.

    What does the new voicemail reminders feature do?
    Simplicity's voicemail reminder feature is a persistent notification that sends alerts when there is a new voicemail message. It is a critical feature in time-sensitive or otherwise urgent circumstances that can ensure a rapid response to any potentially serious situation.
    How often will this feature remind me that I have a voicemail waiting?
    Users will be "reminded" at a configured interval until the status of the voicemail message is "saved" or moved to "trash.” Intervals can be: 5, 10, 20, or 30 minutes.
    How will the voicemail reminders contact me when I have a voicemail?
    Email, phone and/or SMS (text).
    What would a text/SMS reminder look like?
    “User 1234@domain has 12 unheard voicemails. You will be reminded every 10 minutes.”
    Who can receive voicemail reminders?
    This feature has to be enabled at the account/domain level. Once enabled for the domain, the client can choose to offer to all domain users or to just enable specific individual users.
    Who can enable voicemail reminders for users?
    Voicemail Reminders are enabled upon request for a domain by Simplicity and a specific User(s) will need to be enabled with this feature. Once enabled, the specific User may select how they wish to receive the voicemail reminder via text (SMS), email or phone call.
    Will the voicemail reminders feature let me know about old messages waiting for me prior to the reminders’ enablement?
    Voicemail reminders will not send reminders for messages left prior to enablement, such as those voicemails already in the saved status.

    Calendar Plugin – COLLAB

    Accessing SimplicityCOLLAB is now easier than ever. Using the new Calendar Plugin, a user can seamlessly move from viewing a calendar event to joining a meeting.

    Who can use the new SimplicityCOLLAB Calendar Plugin?
    If you are currently signed up to use our SimplicityCOLLAB service, this plugin is a free feature for your everyday use. If you aren’t currently using SimplicityCOLLAB and would like to use this service as well as the plugin, please contact sales@simplicityvoip.net or call 804-213-2600.
    How do I get the new SimplicityCOLLAB Calendar Plugin?
    Navigate to your calendar application (Gmail, Calendly, Outlook etc.) and find your particular avenue to get calendar add in features. This may reside either in the home screen of your calendar or an event when you open a new invitation to send. Search for SNAP.HD Meetings and click to add.
    Will I be able to use COLLAB calendar integration right away?
    Yes, you will just need to enter a HostID, Username and Password supplied by Simplicity to activate the plugin. Then you may quickly schedule SimplicityCOLLAB meetings from your calendar to send participants.
    What kind of meetings can I schedule with the calendar plugin?
    Meetings and Webinars are both at your scheduling disposal using the COLLAB calendar plugin.
    What features/options can I enable/disable for the meeting using the plugin?
    All standard features are available to enable/disable when scheduling a SimplicityCOLLAB meeting via the calendar plugin, including:

    • Audio
    • Video
    • Chat
    • Viewing participant list/count
    • Requiring invite/registration to attend
    • Requiring participants to wait for host
    • Requiring a password
    • Enabling recording
    What does the participant invitation include?
    • URL to join the meeting
    • Dial in number
    • Meeting ID
    • One tap mobile dial in hyperlinked number
    • Password (if enabled)

    Music on Hold (MOH)

    • Custom Music on Hold (MOH) - Custom MoH (music on hold) allows "comfort" messages to be stitched into the audio that is playing while a customer is on hold. Read the Custom Music on Hold Flyer (v43) to learn more.
    • Music on Hold (MOH) - Comfort Message - A "comfort message" is a message or recording that reassures the caller to not hang up. This message can be used for advertising, for updating wait time, and more, and is configurable as to the time between messages.
    • Music on Hold (MOH) - Wait time/Place in line - A specific type of “comfort message” is one that updates the caller on their wait time or place in line within a call queue.
    • Music on Hold (MOH) Inventory Page - For easier management, the Music on Hold Inventory Page displays all the music and message settings for the entire domain (account), its users, sites, and call queues.
    What does Simplicity’s new custom Music on Hold (MoH) do?
    Custom MoH (music on hold) allows "comfort" messages to be stitched into the audio that is playing while a customer is on hold. This message can be used for advertising, for updating wait time, and more, and is configurable as to the time played between messages.
    What is a Comfort Message?
    A "comfort message" is a message or recording that reassures the caller to not hang up.
    What are the new types of comfort messages that can be added to hold music?
    There are two general categories of comfort messages:

    • A message that can be used for acknowledgement of caller’s importance, advertising, for relaying information, etc.
    • A message that updates callers on their wait time or place within a call queue.
    Is custom music on hold/a comfort message only available for the main domain (company)?
    No, custom music on hold/comfort messages can be set up at the domain, site or user level. The Music on Hold Inventory Page on the domain level displays all the music and message settings for the entire domain (account), its users, sites, and call queues. The Music on Hold Inventory page on the user level, will just show the individual their personal music and messages.
    What happens if a user does not set up their own custom music on hold/comfort message?
    If the user does not set either of these, they will automatically inherit music on hold/comfort messages from their site, and then if their site is empty, they will inherit from their domain. The portal will not display what a user is inheriting. Inheritance is happening "behind the scenes".
    What type of options are there to add a message for custom music on hold?
    1. Wait Status Updates: this will calculate and announce the estimated wait time and/or current place in a call queue.
    2. Text-To-Speech: type the message and it will translate it to audio.
    3. Upload: select a file and upload for use.
    4. Record: receive a call to record a message.
    What are the timing intervals for inserting messages into hold music?
    Timing intervals of messages can be set in increments of 5, starting at 15 seconds with the max time at 120 seconds. The default setting is 30 seconds. This will set the time between the end of one message and the start of the next one; within each of these breaks the music will resume.

    WedHID - Jabra

    Leveraging HID Protocol, wireless headset inputs/outputs are enabled over web applications without device specific drivers.

    If I have or want a Jabra headset, what does the new Jabra headset enablement mean for me?
    Using HID Protocol, Jabra wireless headset inputs/outputs are enabled for use with your SimplicityWeb softphone without device specific drivers. Which means you can easily connect to your webphone without worrying about any special downloads.
    How will the enablement work with my Jabra headset?
    1. A call rings through your SimplicityWeb softphone and your Jabra headset will ring in-ear as well as use a blinking indicator.
    2. You can accept the incoming call by using the webphone or by clicking the universal button to connect.
    3. Your headset will use a light indicator to show whether you are active on a call or not.
    4. You can end the call by using the webphone or clicking your universal button.
    Is Bluetooth compatible with this new feature?
    No, Bluetooth is not compatible, only USB devices will work. Bluetooth devices with a USB dongle might work, but it depends on the device and should be tested before using.
    Which browser is compatible with this feature?
    Chrome is currently the only compatible browser with this feature.
    Are there any special settings to be aware of to make my Jabra headset pair/work with my SimplicityWeb softphone?
    You will want to make sure that a Jabra device is selected as the input/output device under webphone settings in order for controls to work. During login, new peripheral devices are detected and need to be paired. If a device is not paired, it will still function, but the controls will not be active.

    Efficiency & Manageability

    Bulk User Edit

    The Bulk User Edit feature allows the selection of multiple users and then to edit specific values all at once. There is currently no limit to the number of users who can be selected to bulk edit.

    What does the new Bulk User Edit feature do?
    The Bulk User Edit feature allows the selection of multiple users and then to edit specific values all at once. Specific values include site, department, caller ID, emergency address, and more.
    Who can access and use the Bulk User Edit feature?
    Office Manager/Site Manager/Call Center Supervisor scope and above may access Bulk User Edit.
    Where is the Bulk User Edit feature found?
    Bulk User Edit is found in your domain, under the Users tab (Office Manager/Site Manager scope) or Agents (Call Center Supervisor scope). You will first need to select users in order for your Bulk User Edit options to appear.
    How many users can I edit at one time?
    There is currently no limit to the number of users who can be selected to bulk edit.

    Portal Page Improvements

    Portal page views are now expanded to manage users/agents using 12 settings, such as department, site, emergency address.

    What options have been added to the Portal page view?
    Originally on the Users tab of the portal page, only the following fields could be seen: Name, Extension, Department, Site and Scope in the table. Now, you can customized your view of the table, selecting from the following field options: Department, Site, Emergency Address, Caller ID, Emergency Caller ID, Email, Area Code, Dial Plan, Dial Permission, Record Calls, Status and Time zone. Name, Extension and Scope are now the only fixed fields that appear in the Users table.
    Who can see the new Portal page view?
    When logging in with Office Manager & Site Manager scopes, you will see the new Portal page view under the Users tab. Under the Call Center Supervisor scope, you can see the new Portal page/options under the Agents tab.
    What are the benefits of these new User table fields?
    The main benefits are more information at your fingertips and easier sorting. For instance, it allows you the ability to easily check that all your emergency addresses are correct and up to date via your Users tab in the Portal.

    Tiered Round Robin

    Simplicity’s new Tiered Round Robin call queue enhancement incorporates linear cascade functionality allowing multiple ring groups to support customers while rerouting to the top tiers when agents become available.

    What does Simplicity’s new Tiered Round Robin feature do?
    Simplicity’s new Tiered Round Robin call queue enhancement incorporates linear cascade and round robin functionality allowing multiple ring groups to support customers while rerouting to the top tiers when agents become available.
    What is the benefit of using Tiered Round Robin?
    Implementing this type of call queue will increase the number of potentially available agents and the likelihood of a call being answered.
    Who can set up the new Tiered Round Robin feature?
    Office Manager may set up Tiered Round Robin for a call queue. A Site Manager may set up Tiered Round Robin for a call queue ringing to their specific site. Call Center Supervisors can only view queues, they do not have access to set up queues or ring groups.
    What is an example of the way Tiered Round Robin might work?
    When a call enters a Tiered Round Robin call queue that has been configured with a 10 second timeout, the longest idle agent in Tier 1 will be rung for ten seconds. If there is no answer, then the next longest idle agent will be rung for ten seconds, and so on until all agents have been rung in Tier 1. After Tier 1 has been attempted, then Tier 2 agents will be rung in a similar fashion. If a Tier 1 agent’s line opens up while Tiered Round Robin is ringing the second tier, the call will be sent to the newly available Tier 1 agent. If the call rings all tiers with no answer, it will be sent to its final destination of a preconfigured extension or number.

    Enhanced QoS Scoring

    All call traffic is decrypted, analyzed, and scored for QOS regardless of the device, application, or transport method used such as desk phone, webphone or mobile app.

    What does Simplicity’s new enhanced QoS scoring do?
    All call traffic is decrypted, analyzed, and scored for QOS regardless of the device, application, or transport method used such as desk phone, webphone or mobile app.
    What are secure call types?
    A call is composed of different layers, SIP signaling and RTP media, which can be encrypted and encapsulated in different ways:

    • TLS: SIP signaling is inherently encrypted as is sent over a secure channel.
    • WSS: SIP signaling is encapsulated on WebSocket frames sent over TLS.
    • SRTP: RTP or call media is encrypted by key exchange and key derivation.
    • DTLS-SRTP: DTLS is a UDP variation of TLS and I used for the SRTP key exchange.
    Does enhanced QoS scoring decrypt all secure call types?
    Yes, enhanced QoS scoring decrypts all secure call types to measure call quality. So, scoring data is available for any call, whatever path it takes. Calls are then re-encrypted.

    Remote Storage Enablement

    Simplicity's Call Recording platform can now be configured to archive recordings to a client-owned remote cloud storage location. Files may be uploaded immediately or configured to upload after a specified delay.

    What does Simplicity’s new Remote Storage Enablement do?
    Simplicity's Call Recording platform can now be configured to archive recordings to a remote cloud storage location. Files may be uploaded immediately or configured to upload after a specified delay.
    Why is Remote Storage Enablement important for my company and our recordings?
    If you need storage for a large volume of recordings, two active recording platforms is recommended since storage and backup can become a critical issue. Remote storage allows the recording service to scale more easily as well as handle more calls and have longer retention.
    With Remote Storage Enablement where will management of recordings be found?
    Your recording management is still in call history. Playback and search functionality is unaffected when listening to recordings.
    What recording types are supported?
    You may choose between supported vendors (AWS S3 Standard, AWS S3 Glacier IR, Wasibi) or a custom solution (FTP, FTPS, SFTP).
    What limitations should I expect with Remote Storage Enablement?
    1. Remote file storage is not configurable via the API, it is only configurable via the Portal.
    2. The playback of recordings using the API will continue to work regardless of where the recording is stored. The API handles linking appropriately.
    3. The system will not allow the removal of existing remote storage settings without a replacement remote storage configuration in place. If a remote storage configuration was to become temporarily unreachable, files would resume being saved on the Recording Server’s local file system and will not resume offloading until new valid functional remote storage settings are applied. This will be improved in a future release along with instructions to migrate files from one remote storage location to another.
    4. There is no way to retroactively offload old recordings. Only newly created recordings can be offloaded.

    Custom Agent Statuses (Call Center)

    Custom agent statuses allow organizational specific definitions for a period of time when the agent is not available to take calls, providing increased granularity on call center reports. Example custom statuses are "appointment" or "bathroom".

    Why are custom agent statuses important?
    Custom agent statuses allow for the addition of company specific “unavailable” statuses. These company specific statuses will be reflected in reporting, adding granularity to available data.
    How many custom agent statuses may be added?
    Up to 8 custom statuses may be added. Examples are “appointment” or “restroom.”
    Who may add custom agent statuses?
    Call Center Supervisors may add custom agent statuses, Call Center Agents may not.
    Do all agents under a domain see these custom statuses?
    Yes, custom statuses are applied domain wide, Call Center Supervisors may not assign them individually.
    Are these online or offline statuses?
    The 8 new custom agent statuses reflect only offline statuses of agents.

    Caller in Que Prioritization (Call Center)

    Allowing greater control, Call Center Supervisors can now prioritize a call by sending it to the top of the call queue to be the next one dispatched to a call center agent.

    V43 OM & CC Sup Enhancements Flyer

    What does caller prioritization do?
    Caller prioritization allows callers to be moved to the top of a queue and their call to be answered as the next agent becomes available.
    Who has access to prioritizing callers in a call queue?
    Call Center Supervisors may move callers to the top of a queue. Call Center Agents may not prioritize callers.
    How are callers prioritized?
    Call Center Supervisors may click on the arrow ("prioritize") across from a call to move the caller to the top of a queue. The caller’s status will now have a "priority" tag (vs. a “waiting” tag).
    What if multiple callers have been prioritized, which one will be dispatched first to the next available agent?
    In the case of multiple prioritized callers, the callers will all move to the top of the queue and be answered in the order of "longest in the queue".

    Version 42 - 2022 Release

    Your company's communication needs are constantly evolving, and Simplicity VoIP is committed to delivering the latest technology to help you provide seamless interactions for your customers and employees.

    The latest release of Simplicity VoIP's robust software includes a host of new features, from must-have integrations to AI-powered insights.

    Cradle to Grave Icon

    Cradle to Grave

    Follow calls and their transitions in a simple, linear view. Data includes multiple call legs, time stamps, and functions, along with inbound and outbound phone numbers and extensions. It allows system administrators can easily troubleshoot, report, and identify call concerns.

    Call Transcription Icon

    Call Transcription

    Call Transcription automatically breaks out call recordings, transcribing them via Google Translate, separating text by the speaker. Transcriptions are visible in the portal and/or downloadable in a .csv file.

    Sentiment Analysis Icon

    Sentiment Analysis

    Sentiment Analysis is a natural language processing (NLP) technology using AI to determine whether word choice during a call is positive, negative, or neutral. Call Transcription is a prerequisite to enabling Sentiment Analysis.

    Enhanced UX Icon

    Enhanced User Experience

    Expanded functionality in the SimplicityWeb phone, a SimplicityCollab user interface refresh, and upgraded call recording are among many noteworthy enhancements to user experience.

    Call Center Improvements Icon

    Call Center Improvements

    New capabilities include access to manage agents by user and/or device, monitor queues, and view statistics in the SimplicityWeb phone; along with the Web phone's new Call Park button, persistent answering rules, and improved recording details.

    E911 Icon

    E911 Dialed Call Notification

    Notifications that a 911 call has been made can now be sent via an automated phone call, an email, or via a SIP message that appears on the screens of supported phones.

    E911 Icon

    E911 Specific Dispatchable Location

    This feature provides a physical address for emergency services to dispatch first responders to quickly. This specific dispatchable location includes a floor or suite number and other critical details for compliance with the new RAY BAUM'S Act.

    E911 Icon

    E911 Address Detection & Verification

    The system keeps up with users on the go, detecting a physical address relocation, which will issue a prompt for the user to update their information, so that E911 data is kept accurate and up to date.

    v.42 Videos

    Version 41 - 2020 Release

    At Simplicity, we continue our efforts to improve our services to ensure you are getting the most out of your phone system. v41 was made with three crucial components: improved efficiency, improved security, and improved collaboration - and most are for no additional cost. Our new features are convenient to use as they are seamlessly accessible through the Simplicity client portal and applications, including our webphone and mobile app.

    Feature Rich

    IMPROVES EFFICIENCY

    Text to Speech
    SpeechDIRECT
    Sites & Site Manager
    SimplicityVFAX
    SimplicityVAULT
    SimplicityLink

    Collaboration

    IMPROVES COLLABORATION

    SimplicityCOLLAB
    Chat & SMS
    Reworked Contact Panel

    Security In Cloud

    IMPROVES SECURITY

    Single Sign-On (SSO)
    Stir/Shaken
    Multi-Factor Authentication (MFA)

    Features and Functionality
    v41 Features Chart - At A Glance

    Audio Conferencing, SimplicityGo, SimplicityLink

    Audio Conferencing

    Simplicity’s Audio Conference Call option includes a toll-free dial-in number, a dedicated conference bridge with secure pass code protection.

    Audio Conferencing Bridge Details

    • Bundled with toll-free dial-in number
    • Up to 10 participants per call, $5.00 per month, plus toll-free usage ($0.039/minute)
    • Up to 20 participants per call, $10.00 per month, plus toll-free usage ($0.039/minute)
    • Request processed within 2 business days

    Click Here for further information.

    Improved SimplicityGO Mobile App

    Version 2.0, SimplicityGO App for iOS and Android, now includes text messaging, enhanced answering rules capability, push notification, augmented WIFI to cellular transitioning, and mobile twinning for seamless transition to and from SimplicityGO app and desk phone.

    SimplicityLink Integration

    SimplicityLink is a Computer Telephony Integration (CTI) product that allows a standard level of integration with a wide range of popular CRM systems designed to help you get the most out of your Simplicity hosted business telephone system. Key features include: click-to-dial, screen popping, address book, call history, and integrations.

    SimplicityLink allows end users to work more collaboratively and collectively, getting information about callers quickly and efficiently. SimplicityLink is not only cost effective but also very easy to install and maintain.

    Learn more about Simplicity's Integration Options