Call centers play a vital role in your business. That’s why Simplicity VoIP offers a reliable, cutting-edge platform with enterprise-grade features and analytics.
Call Center VoIP Solutions for Your Business
Get robust call center functionality that fits the needs of any size business.
The Right VoIP for Your Call Center Needs
Features & Functions

User Features
The user-friendly portal offers tools to easily set answering rules, advance call queueing, manage users, see analytics, and more.

Security
Enjoy peace of mind with trusted portal security, SAFE file provisioning, single sign-on, multi-factor authentication, and more.

Analytics
Gain valuable insights on the metrics that matter to your business with easy-to-use dashboards, reports, and real-time statistics.

Call Queue
Prioritize incoming calls based on preset criteria, so that customers with urgent needs are efficiently addressed.

Unified Communications
Streamline communication with a unified set of tools that support a positive employee and customers experience.

Mobile App
Enable remote agents' anywhere, anytime access with our simple, user-friendly mobile app that provides a full-feature set.
Today's call centers are so much more than phone banks. They're omnichannel communication hubs. Simplicity's Call Center VoIP technology offers the robust tools, integrations, and analytics you need to maximize call center productivity, improve employee engagement, and exceed customer expectations.
Why Simplicity for Call Centers?

