Get robust call center functionality that fits the needs of any size business.
The Right VoIP for Your Call Center Needs
Call centers play a vital role in your business. That’s why Simplicity VoIP offers a reliable, cutting-edge platform with enterprise-grade features and analytics.
Features & Functions
User Features
The user-friendly portal offers tools to easily set answering rules, advance call queueing, manage users, see analytics, and more.
Security
Enjoy peace of mind with trusted portal security, SAFE file provisioning, single sign-on, multi-factor authentication, and more.
Analytics
Gain valuable insights on the metrics that matter to your business with easy-to-use dashboards, reports, and real-time statistics.
Call Queue
Prioritize incoming calls based on preset criteria, so that customers with urgent needs are efficiently addressed.
Unified Communications
Streamline communication with a unified set of tools that support a positive employee and customers experience.
Mobile App
Enable remote agents' anywhere, anytime access with our simple, user-friendly mobile app that provides a full-feature set.
How does VoIP work for you? Learn more about our key call center features.
Today's call centers are so much more than phone banks. They're omnichannel communication hubs. Simplicity's Call Center VoIP technology offers the robust tools, integrations, and analytics you need to maximize call center productivity, improve employee engagement, and exceed customer expectations.
Let's Discuss Your Call Center Needs Today!
Let our experienced team help you evaluate the VoIP solutions that are best for your business. We are here to get you the best phone system with the right features without any headaches.
Why Simplicity for Call Centers?
Ease of Use
Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly.
Analytics & Wallboard Visualization
Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards.
Remote User Capability
Take powerful communication tools wherever you go. With Simplicity VoIP, your team can work from absolutely anywhere with an internet connection, via desktop, laptop, or mobile app.
