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If you are seeking a position with a cloud services company that you can grow with and you possess a solid work ethic - Simplicity VoIP wants you!

VoIP Installation and Service Coordinator:

We are currently looking for VoIP Installation and Service Coordinator:
• Competitive base salaries
• Benefits including medical, dental, and Simple retirement plan
• Salaries commensurate with experience

Essential Functions:

  • Install and train VoIP Services
  • Provide Tier 1 support via phone and online ticketing system as required. Handle first call resolution while building strong customer relationships
  • Work with 3rd party vendors to schedule on-site site surveys, installation, and repair
  • Work with customers vendors to plan deployment
  • Provide training on hardware, software and apps
  • Creating schematics and documentation
  • Install hardware at customer sites
  • Manage customer support documentation
  • Perform remote programming and administration
  • Provide post installation support and customer training
  • Perform troubleshooting and repair
  • Provide technical assistance to customer and co-workers
  • Perform troubleshooting to resolve voice and data network issues to resolution
  • Provide timely and effective resolution to tickets based on internal and external service level agreements.
  • Provide on-site repair and other professional services as needed.
  • Participate in rotating on-call duty
  • Other Duties as assigned

Required Education/Experience and Competencies:

  • High School or GED required
  • Experience with VoIP and IP network troubleshooting.
  • Understand basic network concepts such as routing and subnetting, jitter, and latency
  • Understand LAN and WAN principles
  • Thorough understanding of VOIP protocols, PBX methodologies and functionalities
  • Understand network troubleshooting diagnostics and methodologies (ping, trace route, etc.)
  • Customer service experience required
  • A clean driving record (and adequate liability insurance coverage)

Benefits offered:

  • Paid time off
  • Health insurance
  • Retirement benefits or accounts
  • Incentive Trips!

Job Type: Full-time

To Apply:

Click Here - No calls please.
Simplicity VOIP is an Equal Opportunity Employer.