Call Recording and Storage

Simplify your call recording needs with Simplicity VoIP.

Secure Call Recording and Management

Simplify your call recording needs with Simplicity VoIP. Capture every conversation securely in the cloud. Effortlessly access and manage recordings, ensuring crucial details are always readily available. Choose between two options - SimplicityVAULT or Remote Storage Enablement - dependent on your needs and ability to manage your company's call recordings. Enhance training, streamline dispute resolution, and elevate customer service with either of Simplicity's call recording options.   


Secure, Scalable Cloud Storage for Your Call Recordings

In today's customer-centric business landscape, call recordings are invaluable assets. They provide insights into customer interactions, enhance training programs, and serve as essential evidence for dispute resolution. However, managing on-premise call recording systems can be complex, time-consuming, and costly.

Simplicity VoIP's SimplicityVAULT revolutionizes call recording management by offering a secure, scalable, and user-friendly cloud-based solution. Eliminate the need for on-premise equipment and simplify your call recording operations with SimplicityVAULT.


Effortless Management

SimplicityVAULT is entirely managed by Simplicity VoIP. We take care of the infrastructure, maintenance, and security, allowing you to focus on what matters most – your customers.


Seamless Cloud Access

Access, download, and playback recordings anytime, from anywhere, using a browser-based portal. The cloud-based remote storage system ensures recording accessibility for authorized personnel regardless of location.


Streamlined Integration

SimplicityVAULT integrates seamlessly with Simplicity VoIP's existing call recording function within the Simplicity portal. This eliminates the need for complex configurations and ensures a smooth user experience.


Rapid Deployment

Get up and running quickly with SimplicityVAULT. There's no need for lengthy hardware installations or software configurations. SimplicityVAULT is ready to use as soon as it's activated.


Eliminate On-Premise Costs

Say goodbye to the expense and hassle of maintaining on-premise recording hardware. SimplicityVAULT provides a cost-effective solution that eliminates upfront capital expenditures (CAPEX) associated with traditional recording systems.


Enhanced Security

Your call recordings are securely stored on Amazon Web Services (AWS) servers, leveraging industry-leading security protocols and compliance standards. This ensures the privacy and integrity of your sensitive customer data.


Optimized Digital Architecture

SimplicityVAULT's digital architecture is designed for optimal security, regulatory compliance, and auditability. Easily meet data retention requirements and ensure your recordings are readily available for authorized access.


Powerful Search Functionality

Quickly locate specific call recordings through the Simplicity portal using intuitive search filters. Search by date, time, phone number, or keyword to pinpoint the exact interaction you need.


Whether you're a small business or a large enterprise, SimplicityVAULT offers a scalable solution to meet your call recording storage needs. Our flexible pricing plans allow you to choose the storage capacity that best suits your requirements:

$75 per 500 Gigabytes (GB) per Month

A cost-effective option for businesses with moderate call volumes or shorter storage needs.

$150 per Terabyte (TB) per Month

Ideal for businesses with high call volumes or long-term storage requirements. Storage is available for up to seven years.

Remote Storage Enablement

Enhance Scalability and Efficiency with Remote Storage Enablement

As your business grows, so do your call recording storage needs. Traditional on-premise recording systems can become cumbersome and expensive to scale, hindering your ability to retain valuable customer interactions. Simplicity VoIP's Remote Storage Enablement empowers you to break free from these limitations and embrace a scalable, cost-effective solution for long-term call recording storage.

This innovative feature allows you to seamlessly integrate your existing Simplicity VoIP call recording system with secure, off-site storage solutions owned and managed by your IT team.

How Does Remote Storage Enablement Work?

Remote Storage Enablement acts as a bridge between your Simplicity VoIP call recording system and your chosen remote storage solution. Here's a simplified breakdown:

  • Call Recordings Captured: Your Simplicity VoIP system continues to capture call recordings as usual.
  • Automatic or Scheduled Transfer: Recordings are automatically or according to a predefined schedule transferred to your designated remote storage location.
  • Secure Off-Site Storage: Your recordings are securely stored in the remote storage facility, ensuring accessibility and protection.
  • Centralized Management: Access, manage, and retrieve recordings from both your on-premise storage and remote archive through the familiar Simplicity VoIP portal interface.

Remote Storage Options with Simplicity VoIP

Simplicity understands that call recording storage needs vary by business. We offer two solutions to meet your specific requirements:


  • Fully Managed: Simplicity handles everything, from setup to maintenance.
  • User-Friendly Interface: Access and store recordings from anywhere, anytime. No on-premise equipment is needed. Securely hosted on AWS servers.
  • Rapid Deployment & Cost-Effective: Quick to deploy and avoids upfront costs (CapEx). Scales to store calls for up to 10 years. Plans start at $75/month for 500GB.
  • Effortless Retrieval & Compliant: Easily locate recordings by date, time, or phone number. Compliant with PCI-DSS, HIPAA, and more.

Remote Storage Enablement:

  • BYOS (Bring Your Own Storage): Archive recordings in your own remote cloud storage.
  • Flexible Uploads: Upload instantly or set a delay for automatic uploads.
  • Scalability & Backup: Ideal for high-volume recording and longer retention periods. Choose from supported vendors or a custom solution (FTP, FTPS, SFTP).

Whether you need extended data retention, compliance assurance, or cost optimization, Simplicity has a remote storage solution for you.

Benefits of Remote Storage


Effortless Scalability

Effortlessly scale your call recording storage capacity as your business grows. Remote Storage Enablement eliminates the physical limitations of on-premise hardware, allowing you to add storage as needed without complex upgrades.
VoIP cost savings

Cost-Effective Storage

Remote storage solutions often offer significant cost advantages compared to traditional on-premise hardware. Reduce capital expenditures (CAPEX) associated with hardware upgrades and ongoing maintenance.
mobile phone w security

Enhanced Security and Compliance

Leverage the robust security infrastructure of industry-leading cloud storage providers. Ensure your call recordings are protected by advanced security protocols and meet stringent compliance regulations.

Disaster Recovery and Business Continuity

Remote storage safeguards your call recordings against unforeseen events such as natural disasters or hardware failures. Maintain access to critical recordings even in the event of disruptions at your primary location.
Phone system management

Streamlined Management

Enjoy the convenience of managing your on-premise call recordings and remote storage from a centralized location within the Simplicity VoIP platform. Simplify administration and maintain complete control over your recording archive.

Remote Storage Enablement is more than just a storage solution; it's a strategic investment in your business's future. Embrace scalability, cost-efficiency, and enhanced security for your call recordings. With Remote Storage Enablement, you can confidently scale your storage capacity alongside your growing business needs while ensuring the long-term accessibility and security of your valuable customer interactions.

Contact Simplicity VoIP Client Services today to learn more about Remote Storage Enablement and explore how it can revolutionize your call recording management strategy!

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What is Remote Storage Enablement?
Remote Storage Enablement is a feature within Simplicity VoIP's call recording system that allows you to integrate your on-premise recordings with secure, off-site storage solutions. This provides a scalable and cost-effective way to store your call recordings for long-term retention.
What are the benefits of using Remote Storage Enablement?
  • Scalability
  • Cost-effectiveness
  • Enhanced security
  • Disaster recovery
  • Centralized management
What types of remote storage solutions are compatible with Remote Storage Enablement?

Simplicity supports various popular remote storage providers, including:

  • AWS S3 Standard
  • AWS S3 Glacier IR
  • Wasabi
Additionally, you can configure a custom solution using FTP, FTPS, or SFTP protocols.
How does the transfer process work?
Remote Storage Enablement allows you to configure automatic or scheduled transfers of your call recordings to your chosen remote storage location. This ensures your recordings are securely backed up off-site without manual intervention.
Is Remote Storage Enablement difficult to set up?
No. Simplicity VoIP's Remote Storage Enablement is designed for ease of use. Our team can assist you with configuration to ensure a smooth integration with your chosen remote storage solution.
What are the costs associated with Remote Storage Enablement?
The cost of remote storage depends on the provider you choose and the amount of storage you require. However, remote storage solutions often offer significant cost advantages compared to traditional on-premise hardware.
Is Remote Storage Enablement secure?
Yes. When using a reputable remote storage provider, your call recordings benefit from robust security protocols and encryption measures. Additionally, Simplicity VoIP maintains its own high-level security practices to ensure the safe transfer of your recordings.

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