About Simplicity VoIP

We were founded to be different, to make business communications, well, simple.

Why Simplicity

Our client services and support are a game changer. You're more than a customer. It's more than a partnership.

Simplicity VOIP was founded from a simple idea.  Listen to the customer and deliver first class service ensuring an outstanding customer experience.  Our parent company, Comtel Inc., has been in the Telecom Consulting business since 1991 and is headed by a team with over 100 years of combined telecom industry experience.  Please contact any of us with questions.
With more than 125 years of experience in the telecom industry, we've learned one very important thing.  If your business phone system doesn't work how you want it to, when you want it to, we aren't doing our job. It is part of our company's culture to provide the best we can offer, and to be at the point of need for the client, every time. To that end, we stay with you long after the sale and our level of support is unmatched. 
We are a different breed of business. What distinguishes us from all other providers is our service and our dedication.  We stay with you long after the sale and our level of support is unmatched.  In addition, we don't nickel and dime you.  We only charge for upgrades and add-ons.  General maintenance, training, trouble-shooting - these all come as part of your package.  When you do your research you won't find this anywhere else.
  • Onsite Survey included

  • Installation included
  • Client Services

  • Equipment Integrity

  • Pricing

  • Significant Savings & no product quality loss

  • Local Service, National Coverage

  • Training

  • Scalability

  • Customization & Flexibility

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Our Team


With over 100 years combined telecom industry experience, our team brings expertise and consistency to any order or proposal. To us, it's about providing the best service and the best support from the beginning.
Benjamin Humphreys, Jr.
804-726-8870 ext. 708

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Peter Kraehmer
Vice President of Sales
804-726-8870 ext. 715

Amy Humphreys-301571-edited.jpg

Amy Humphreys
Director of Business Development
804-726-8870 ext. 717

Patti Connelly-410452-edited.jpg

Patti Connelly
Director of Client Services
804-726-8870 ext. 719

Mike Martin-376490-edited.jpg

Mike Martin
Operations Manager
804-726-8870 ext. 711


Nas Zaki
Regional Sales Manager



What our customers are saying about Simplicity VOIP




I wanted to take a moment and sing praises and accolades for client services.  [We have had the] most wonderful, supportive, and fun through the process of migrating Altria's sites to the new Simplicity system.  Client Services has been very responsive to every request and questions that I have thrown their way.  I know that [operations is] top notch as well.  I feel that Simplicity is very fortunate to have the caliber person that client services offers to supporting their customers.  In final, I really like working with Simplicity as a whole.

We chose to move our business to VOIP to streamline telecommunication. The customer service Simplicity VOIP provided made our move effortless. They continue to provide excellent support. It's like the technician, Larry, said, "We're called Simplicity for a reason." 
Richmond Ballet
Joshua Silverman law
I've had VOIP for a number of years, but your Client Services Department was able to offer new features, better service, and perhaps more importantly, a better price.  If you don't have VOIP you have no idea what you are missing.  Every feature you can imagine is included.

I just wanted to let you know how pleased we were with your Operations Manager and the installation process.  He was very professional and patient with all our questions and issues.  I called him on his cell phone (sorry) at 7:20am this morning because we were down and he patiently walked through all the steps with me to restore our service.

As you know, I feel a great responsibility because I convinced the owners to switch services and convert to VOIP.  The way in which [Simplicity VOIP] has dealt with any issues is commendable.

Rencon LLC


Community Giving

We are dedicated to giving back to our community. After 25 years in the business, we are celebrating with a year of monthly giving, to further enhance our philanthropic outreach.




Comtel Receives Recognition for 25 Years. Click here to read article.


December 1, 2016 marks the 25th anniversary of Comtel Communications, parent company to Simplicity VOIP. Throughout these years, our membership in our community has been and remains one of our most important assets, so we want to say thank you by giving back.

Comtel Communications was founded in 1991 with the idea that we should provide more than just a product or service.  We should support the communities where we do business as well.  In celebrating our 25th anniversary by giving back, we strive to act as a shining example of what it means to be a good steward of your own community.

For each of the next 12 months, Comtel Communications will be donating to a charity we feel improves the lives of people from all walks of life, who are facing any number of challenges every day. Our goal is to make a meaningful impact on their quality of life. We want to be the reason someone smiles every day.

In addition to a donation, we’ll be featuring the charity we pick each month in our newsletters, on our website, and through our social media efforts, to spread the word on how each is making a difference.

So we thank you, our customers and friends, for your support these past 25 years. Without you, we could not give back. Your gift is being passed on.

ask cancer.png July 2017

This month we are supporting ASK Childhood Cancer Foundation. ASK Childhood Cancer Foundation's mission is to make life better for children with cancer by providing Assistance, Support and Kindness when kids and their families needs it most. From the moment of diagnosis, through treatment and beyond, ASK is there to help. We are happy to support those who assist during incredibly difficult times for those in need. 

maymont-logo.pngJune 2017 

We have joined forces with Maymont to support their annual fund. They also have new otters! Yes, they are super cute. We are so happy to support one of Richmond's most beloved parks. Whether it is the nature center, the children's' farm, or the bears, Maymont has been a pillar of the Richmond community for many years. Here is to many more!

RVAccessLogo.jpgMay 2017

RVAccess is a wonderful organization affiliated with our partner, The Richmond Kickers. It offers children with special needs the opportunity to play soccer. Open to boys and girls, ages 4019, RVAccess holds fun activities and small sided games designed to suit each athlete’s individual needs. Partnered with a buddy, athletes use large and small soccer balls, hula-hoops, cones, play in shortened games learning soccer skills and a love for the game, all a supportive and fun group environment.

ACS+Logo.pngApril 2017

April's Charity of the Month is the American Cancer Society of Virginia. ACS Virginia has over 854 programs and services to help Virginians manage cancer treatment and recovery and find the emotional support they need. And best of all, the help is free. They also host almost 75 fundraisers throughout the Commonwealth to raise awareness and funds for research, treatment and support. Tami Landers, our Comptroller, selected ACS as April's charity and we are grateful to have such an invaluable resource in our state. Please learn more about how you can help fight cancer with us by visiting their website.

MakeAWish-Fburg1.jpgMarch 2017

March's Charity of the Month is Make-A-Wish Greater Virginia. Make-A-Wish serves a unique, and vital, role in helping strengthen and empower children battling life-threatening medical conditions. Founded in 1987, this dedicated non-profit organization has since granted the wishes of more than 4,600 children. Chosen by our Client Services representative, Lenada Crabb, we are delighted to help Make-A-Wish celebrate its 30 years of generosity with a little bit of our own.For more information on how you can support them, visit their website.

download (5).jpg February 2017

For February, Patrick in our Client Services Department has selected Thelma Crenshaw Elementary School in Midlothian as our charity of the month. Crenshaw Elementary celebrated its own 25th anniversary in 2012 and continues to provide educational services to pre-kindergarten through fifth grade students. As we all know, many teachers buy their own supplies for their students, so Patrick wanted to help two teachers he knows go above and beyond in their daily duties. Christina Lorenz teaches 3rd grade and Jesse Kelly teaches 5th grade at Crenshaw. Each teacher will receive Visa Gift Cards to purchase 25 Classroom Book Caddies each in which their students can store their books.

barklogo.png January 2017

For January, Patti, in our Client Services Department, chose BARK. Patti has always had a special place in her heart for dogs, so when she decided to foster this beautiful German Shepherd, Lobo, from Bark, she also asked that our January donation go to purchase 25 bags of grain-free dog food for the organization.

Patti and Lobo went to Bark to make the donation and Lobo was glad to hand the credit card over to his old friend, Bob.

We hope you'll join with us to support BARK. There are dozens of wonderful dogs there just waiting for the right owner. Even if you don't have room for a dog, please consider a donation to this all volunteer organization.

download (7).jpgDecember 2017

Feedmore takes care of thousands of Central Virginians everyday through their pantry and meals-on-wheals. Our first donation is 2500 meals for those in need. In this holiday season, we cannot think of a more meaningful way of saying thank you to our community. Please join us in giving back this Christmas.