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Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.

 

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COST CONTROL

 

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INTELLIGENT ROUTING

 

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INCREASED RELIABILITY

 

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SCALABLE

 

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REPORTING & ANALYTICS

You experience significant cost savings by switching to cloud services

Your customers needs are met quickly and they have an overall better experience
Uptimes generally exceed 99.99% SLA
Flexibility to scale up and down as needed as your business grows
Data is available allowing you to monitor and improve the customer experience

As a compliment to its business telephone solutions, Simplicity offers consulting on contact centers. So that we can begin to asses your needs, please complete the brief review below. 

Contact Center


 

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YES! I want to learn about the top 10 reasons to move my contact center to the cloud. 

View the Contact Center Whitepaper

 

Would you like to speak to a Simplicity Representative? Fill out the form below.