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    Call Center VoIP Solutions for Your Business

    Get robust call center functionality that fits the needs of any size business.

    The Right VoIP for Your Call Center Needs

    Call centers play a vital role in your business. That’s why Simplicity VoIP offers a reliable, cutting-edge platform with enterprise-grade features and analytics. We provide the tools you need to streamline operations, improve agent productivity, and deliver an unparalleled customer experience.

    Features & Functions

    Text to Speech Icon

    Text-to-Speech

    Convert your written text into high-quality, natural-sounding speech, saving valuable time and resources.

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    Speech Direct (AI IVR)

    Leverage AI and speech recognition to create a dynamic IVR system, empowering callers to self-direct to the most appropriate agent.

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    Music on Hold (MOH)

    Go beyond generic elevator music and create a customized soundscape that reflects your brand identity and keeps customers engaged.

    Caller in Que Prioritization

    Caller in Que Prioritization

    Prioritize incoming calls based on preset criteria, so that customers with urgent needs are efficiently addressed.

    Tiered Round Robin

    Tiered Round Robin

    Assign calls based on predefined criteria, ensuring calls are directed to the most qualified agent available.

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    Custom Agent Status

    Create and assign custom statuses to agents, providing valuable insights into agent availability and activity.

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    Call Transcription and Sentiment Analysis

    Transform calls into actionable insights, identify customer sentiment, and optimize call center operations.

    How does VoIP work for you? Learn more about our key call center features. 

    Call Center Features

    Today's call centers are so much more than phone banks. They're omnichannel communication hubs. Simplicity's Call Center VoIP technology offers the robust tools, integrations, and analytics you need to maximize call center productivity, improve employee engagement, and exceed customer expectations. 

     

    Why Simplicity for Call Centers?

    Agent View

    Ease of Use

    Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly. 

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    Analytics & Wallboard Visualization

    Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards. 

    Remote User

    Remote User Capability

    Take powerful communication tools wherever you go. With Simplicity VoIP, your team can work from absolutely anywhere with an internet connection, via desktop, laptop, or mobile app. 

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