Call Center Solutions for Your Business

Get robust call center functionality that fits the needs of any size business.

The Right VoIP for Your Call Center Needs

Call centers play a vital role in your business. That’s why Simplicity VoIP offers a reliable, cutting-edge platform with enterprise-grade features and analytics.

Features & Functions

User Features

User Features

The user-friendly portal offers tools to easily set answering rules, advance call queueing, manage users, see analytics, and more.

Security

Security

Enjoy peace of mind with trusted portal security, SAFE file provisioning, single sign-on, multi-factor authentication, and more.

Analytics

Analytics

Gain valuable insights on the metrics that matter to your business with easy-to-use dashboards, reports, and real-time statistics.

Call Que

Call Queue

Prioritize incoming calls based on preset criteria, so that customers with urgent needs are efficiently addressed.

Unified Communications

Unified Communications

Streamline communication with a unified set of tools that support a positive employee and customers experience.

Mobile App

Mobile App

Enable remote agents' anywhere, anytime access with our simple, user-friendly mobile app that provides a full-feature set.

Why Simplicity for Call Centers?

Agent View

Ease of Use

Maximize agents' productivity with simple, user-friendly tools that make it easy to route, resolve, and track calls more quickly. 

Analytics Wallboard

Analytics & Wallboard Visualization

Get the insights you need to make data-driven decisions with a full suite of analytics tools and customizable dashboards. 

Remote User

Remote User Capability

Take powerful communication tools wherever you go. With Simplicity VoIP, your team can work from absolutely anywhere with an internet connection, via desktop, laptop, or mobile app. 

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Helping Companies to Keep Communicating

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